Commercial Electronic Message Confirmation Text
User Agreement
GDPR Clarification Text
Because as Rent A Car, we attach importance to your safety. In this direction, our data processing activities within the scope of the Personal Data Protection Law No. 6698, which is organized for the purpose of protecting the fundamental rights and freedoms of persons, especially the privacy of private life, and personal data.
In accordance with the Law on the Protection of Personal Data numbered 6698 (“KVKK”), all kinds of information related to an identified or identifiable natural person are defined as personal data. Your personal data held by our Company may be recorded, changed, reorganized, transferred within legal limits, classified, updated in our systems for the reasons, purposes and methods described below, and your personal data may be processed in accordance with the conditions set out in the KVKK.
1. Data Controller and Representative
In accordance with the Personal Data Protection Law No. 6698 ("KVK Law"), your personal data may be processed by MERT OTO KIRALAMA TURIZM SANAYI TICARET LIMITED ŞIRKETI ("Mert Rent A Car") as the data controller within the scope described below.
2. What Personal Data Do We Collect
The information we need may vary depending on the nature of the rental process, the damage situation, the use of customer loyalty programs, the campaigns used, the services requested. You can find this information in general under the categories below:
ID: First name-last name, signature, T.C identification number, date of birth, driver's license, ID, passport photocopies, etc. informations.
Contact: Phone, e-mail address, address, etc. informations.
Customer Transaction Information: Vehicle delivery form, rental agreement, detailed information about the rental process (fuel, date, use of HGS/OGS, etc. information), policy information, historical rental information in our company, flight information, etc. informations.
Finance: Credit card information, paying information, Financial information, etc. informations.
Audio and Visual Recordings: Call center recordings, office video camera recordings.
Transaction Security Information: User name and password information created for the use of the website or mobile application, etc. informations.
Marketing: Survey, cookie records, rental history, preferences for campaigns and offers, etc. informations.
Legal Proceedings, Criminal Convictions and Security Measures: Traffic fines, information about criminal investigation processes, correspondence made by judicial authorities, minutes, etc. informations.
Vehicle: Accident, damage, etc. in case of damaged vehicle information, other vehicle information involved in the accident, license plate information, information about vehicle use.
Damage: Damage information, accident detection report, damage photos, expert report.
Health: Alcohol report in case of accidents, health reports, etc. information about personal health status, disability information.
3. What are the Purposes of Processing Your Personal Data?
Your personal data may be collected by our branches, dealers, call center, affiliated companies, partner or supplier companies on behalf of Mert Rent A Car and Mert Rent A Car by automatic or non-automatic methods, or by oral, written or electronic media through the internet site, social media channels, mobile applications, camera system available for security reasons and similar means during your visits to Mert Rent A Car branches.
a) Conducting rental offer, booking and sales processes, paying transactions, delivery and return transactions, conducting after-sales support processes, especially damage and recourse processes, evaluating claims and complaints, confirming identity, conducting insurance transactions, managing relationships with business partners and/or suppliers, conducting customer relationship processes and providing necessary information to the customer within the scope of leasing, creating and using your customer account.
b) Conducting and following up legal business and transactions, sharing information with authorized public institutions and organizations within the framework of legislation, managing internet access records and ensuring data security.
c) Obtaining voice recordings during the call center process, requesting findex information from customers, determining payability and conducting financial resume inquiries, preventing misconduct and providing vehicle protection services, planning and performing risk management, conducting necessary audit and control processes within the scope of company activities, reporting and conducting reviews, making internet sales platforms functional.
d) Communication within the scope of marketing activities related to our products and services, sending commercial electronic messages, submitting personalized offers, conducting analysis, surveys and satisfaction studies, planning and/ or performing loyalty processes to products and/ or services, conducting marketing processes specific to interested customers within the scope of cookie activities.
4. For Which Purposes May Your Personal Data Be Transferred to Whom?
Your personal data is connected, limited and to a limited extent for the purpose of transfer within the scope of the requirements of commercial life; paying paid services, conducting after-sales support processes, risk management, determining solvency and making payment transactions, conducting damage and recourse processes, insurance transactions, preventing fraud, sending commercial messages and customer satisfaction surveys, conducting marketing activities, conducting and tracking legal business and transactions, performing audit activities, for the purposes of conducting activities in accordance with the legislation and sharing information with authorized public institutions and organizations within the framework of the legislation, only to the extent required by the service, KVKK 8. and 9. within the scope of the processing conditions specified in the articles, it can be transferred to the following persons / organizations:
- Dealers, suppliers and services that are our business partners within the framework of leasing activities.
- Companies where we receive assistant services, including tow truck service.
- Companies that cooperate when it comes to corporate customers.
- Surveyors and insurance companies.
- Banks and financing companies.
- The persons/organizations from whom we receive legal and financial advice.
- The companies that carry out agency and marketing activities that we receive support from.
- Courier and other transport companies.
- Business partners and suppliers from whom we receive services on various issues.
- Authorized public institutions and organizations.
Therefore, Hit rent a car will be able to process your personal data as specified in the KVK Law with persons, institutions and organizations authorized by our laws, those who are allowed to process data within the scope of car rental and consumer law legislation, and with Mert Rent A Car and our branches and sub-agencies, as well as with other relevant persons and organizations in order to provide better service to you in order to fulfill its obligations arising from the legislation to which Mert Rent A Car is subject.
5. What are the Methods and Legal Reasons for the Collection of Your Personal Data?
Your personal data is collected by our company through the website, mobile application, e-mail, call center, company officials, business partners, Hitrentacar offices, electronic media, internet correspondence and face-to-face meetings, etc. directly from our customer through public institutions and organizations or through these organizations in written / oral/video by non-automatic means or by automatic means from electronic means.
5 Of the KVKK, according to the nature of the processing of your personal data. and 6. we use it within the framework of the legal reasons listed in the article
6. 11 Of the KVK Law of the Personal Data Owner. the Rights Listed in the Article
As personal data owners, if you submit your requests regarding your rights to Mert Rent A Car by the methods set out below in this Clarification Text, Mert Rent A Car will finalize the request free of charge as soon as possible and no later than thirty days, depending on the nature of the request. However, if the transaction also requires a cost, a fee may be charged by you according to the tariff to be determined by the Personal Data Protection Board.
In this context, the personal data owners;
- To learn whether personal data has been processed or not,
- If personal data has been processed, requesting information about it,
- To learn the purpose of processing personal data and whether they are used in accordance with their purpose,
- To know the third parties to whom personal data are transferred at home or abroad,
- To request correction of the personal data in case of incomplete or incorrect processing and to request notification of the transaction made in this context to the third parties to whom the personal data are transferred,
- Despite the fact that it has been processed in accordance with the provisions of the KVK Law and other relevant laws, to request the deletion or destruction of personal data if the reasons requiring its processing disappear, and to request that the transaction made in this context be notified to the third parties to whom the personal data have been transferred,
- Objecting to the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems,
- It has the right to request compensation of the damage if it suffers damage due to the unlawful processing of personal data.
- The camera recordings taken for security reasons during your visits to Mert Rent A Car and our branches will only be shared in case of Prosecutor's decisions.
In accordance with the Law on the Protection of Personal Data numbered 6698 (“KVKK”), all kinds of information related to an identified or identifiable natural person are defined as personal data. Your personal data held by our Company may be recorded, changed, reorganized, transferred within legal limits, classified, updated in our systems for the reasons, purposes and methods described below, and your personal data may be processed in accordance with the conditions set out in the KVKK.
1. Data Controller and Representative
In accordance with the Personal Data Protection Law No. 6698 ("KVK Law"), your personal data may be processed by MERT OTO KIRALAMA TURIZM SANAYI TICARET LIMITED ŞIRKETI ("Mert Rent A Car") as the data controller within the scope described below.
2. What Personal Data Do We Collect
The information we need may vary depending on the nature of the rental process, the damage situation, the use of customer loyalty programs, the campaigns used, the services requested. You can find this information in general under the categories below:
ID: First name-last name, signature, T.C identification number, date of birth, driver's license, ID, passport photocopies, etc. informations.
Contact: Phone, e-mail address, address, etc. informations.
Customer Transaction Information: Vehicle delivery form, rental agreement, detailed information about the rental process (fuel, date, use of HGS/OGS, etc. information), policy information, historical rental information in our company, flight information, etc. informations.
Finance: Credit card information, paying information, Financial information, etc. informations.
Audio and Visual Recordings: Call center recordings, office video camera recordings.
Transaction Security Information: User name and password information created for the use of the website or mobile application, etc. informations.
Marketing: Survey, cookie records, rental history, preferences for campaigns and offers, etc. informations.
Legal Proceedings, Criminal Convictions and Security Measures: Traffic fines, information about criminal investigation processes, correspondence made by judicial authorities, minutes, etc. informations.
Vehicle: Accident, damage, etc. in case of damaged vehicle information, other vehicle information involved in the accident, license plate information, information about vehicle use.
Damage: Damage information, accident detection report, damage photos, expert report.
Health: Alcohol report in case of accidents, health reports, etc. information about personal health status, disability information.
3. What are the Purposes of Processing Your Personal Data?
Your personal data may be collected by our branches, dealers, call center, affiliated companies, partner or supplier companies on behalf of Mert Rent A Car and Mert Rent A Car by automatic or non-automatic methods, or by oral, written or electronic media through the internet site, social media channels, mobile applications, camera system available for security reasons and similar means during your visits to Mert Rent A Car branches.
a) Conducting rental offer, booking and sales processes, paying transactions, delivery and return transactions, conducting after-sales support processes, especially damage and recourse processes, evaluating claims and complaints, confirming identity, conducting insurance transactions, managing relationships with business partners and/or suppliers, conducting customer relationship processes and providing necessary information to the customer within the scope of leasing, creating and using your customer account.
b) Conducting and following up legal business and transactions, sharing information with authorized public institutions and organizations within the framework of legislation, managing internet access records and ensuring data security.
c) Obtaining voice recordings during the call center process, requesting findex information from customers, determining payability and conducting financial resume inquiries, preventing misconduct and providing vehicle protection services, planning and performing risk management, conducting necessary audit and control processes within the scope of company activities, reporting and conducting reviews, making internet sales platforms functional.
d) Communication within the scope of marketing activities related to our products and services, sending commercial electronic messages, submitting personalized offers, conducting analysis, surveys and satisfaction studies, planning and/ or performing loyalty processes to products and/ or services, conducting marketing processes specific to interested customers within the scope of cookie activities.
4. For Which Purposes May Your Personal Data Be Transferred to Whom?
Your personal data is connected, limited and to a limited extent for the purpose of transfer within the scope of the requirements of commercial life; paying paid services, conducting after-sales support processes, risk management, determining solvency and making payment transactions, conducting damage and recourse processes, insurance transactions, preventing fraud, sending commercial messages and customer satisfaction surveys, conducting marketing activities, conducting and tracking legal business and transactions, performing audit activities, for the purposes of conducting activities in accordance with the legislation and sharing information with authorized public institutions and organizations within the framework of the legislation, only to the extent required by the service, KVKK 8. and 9. within the scope of the processing conditions specified in the articles, it can be transferred to the following persons / organizations:
- Dealers, suppliers and services that are our business partners within the framework of leasing activities.
- Companies where we receive assistant services, including tow truck service.
- Companies that cooperate when it comes to corporate customers.
- Surveyors and insurance companies.
- Banks and financing companies.
- The persons/organizations from whom we receive legal and financial advice.
- The companies that carry out agency and marketing activities that we receive support from.
- Courier and other transport companies.
- Business partners and suppliers from whom we receive services on various issues.
- Authorized public institutions and organizations.
Therefore, Hit rent a car will be able to process your personal data as specified in the KVK Law with persons, institutions and organizations authorized by our laws, those who are allowed to process data within the scope of car rental and consumer law legislation, and with Mert Rent A Car and our branches and sub-agencies, as well as with other relevant persons and organizations in order to provide better service to you in order to fulfill its obligations arising from the legislation to which Mert Rent A Car is subject.
5. What are the Methods and Legal Reasons for the Collection of Your Personal Data?
Your personal data is collected by our company through the website, mobile application, e-mail, call center, company officials, business partners, Hitrentacar offices, electronic media, internet correspondence and face-to-face meetings, etc. directly from our customer through public institutions and organizations or through these organizations in written / oral/video by non-automatic means or by automatic means from electronic means.
5 Of the KVKK, according to the nature of the processing of your personal data. and 6. we use it within the framework of the legal reasons listed in the article
6. 11 Of the KVK Law of the Personal Data Owner. the Rights Listed in the Article
As personal data owners, if you submit your requests regarding your rights to Mert Rent A Car by the methods set out below in this Clarification Text, Mert Rent A Car will finalize the request free of charge as soon as possible and no later than thirty days, depending on the nature of the request. However, if the transaction also requires a cost, a fee may be charged by you according to the tariff to be determined by the Personal Data Protection Board.
In this context, the personal data owners;
- To learn whether personal data has been processed or not,
- If personal data has been processed, requesting information about it,
- To learn the purpose of processing personal data and whether they are used in accordance with their purpose,
- To know the third parties to whom personal data are transferred at home or abroad,
- To request correction of the personal data in case of incomplete or incorrect processing and to request notification of the transaction made in this context to the third parties to whom the personal data are transferred,
- Despite the fact that it has been processed in accordance with the provisions of the KVK Law and other relevant laws, to request the deletion or destruction of personal data if the reasons requiring its processing disappear, and to request that the transaction made in this context be notified to the third parties to whom the personal data have been transferred,
- Objecting to the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems,
- It has the right to request compensation of the damage if it suffers damage due to the unlawful processing of personal data.
- The camera recordings taken for security reasons during your visits to Mert Rent A Car and our branches will only be shared in case of Prosecutor's decisions.
